Privacy Policy

1. Who we are

CityNest Hotel LLC operates CityNest New York at 125 Bowery, New York, NY 10002. Contact us about this notice or your information at info@citynesthotel.com.

This notice focuses on this website. Reservations, guest registration and payment may involve separate booking or guest-portal services and additional information requested there. Review the notices displayed by those services as well.

2. Information you provide

• Contact inquiries: your name, email address, selected topic, message and any details you choose to include.
• Group and business enquiries: company and contact details, requested dates, party size, visit frequency, preferred contact method and time, room preferences and requested Nest quantities.
• Membership enquiries: your selected club, contact details and information you choose to share about your stays. These are requests for details, not paid subscription enrollments.
• Job applications: contact information, the role you are interested in, your CV, optional LinkedIn URL and cover letter. We use this information to review and respond to your application, not for marketing. Please omit identity documents and information unrelated to your application.
• Promotional email choice: whether you checked the optional marketing box. The submission also records the displayed consent wording or version and the submission date and time.
• Follow-up correspondence: information exchanged when our team responds or assists with a stay.

We use inquiry information to answer you, help with reservation questions and provide hotel support. We use an email marketing opt-in to send the optional promotional messages described below. Please leave payment-card details, identity documents and room-access credentials out of the website form.

Choosing dates or preferences in the Nest Finder helps display room suggestions and prepare a booking link. It does not itself make a reservation or send a contact inquiry. When you follow a booking link, the dates and guest count you selected may be included in that link.

3. Services that handle information

Contact form delivery: FormSubmit receives the fields you submit and forwards the inquiry to our hotel email inbox. General hotel, club and email-offer enquiries go to info@citynesthotel.com. Group, corporate and local career applications go to general@citynesthotel.com. Uploaded CVs are forwarded as email attachments; FormSubmit states that uploaded files are not retained in its submissions archive. Its documentation states that form submissions remain in its submissions archive for 30 days. Email copies received by CityNest have a separate retention period described below. Read FormSubmit’s privacy notice and documentation for its service practices.

Hotel systems: our authorized team and email service providers handle messages to support your inquiry. Our hosting provider processes technical requests needed to serve and protect the website. Booking links use Cloudbeds; information you enter in its reservation or guest portal is processed through that service.

Live chat: We use Cloudbeds Guest Experience Live Chat so you can message the CityNest team. Information you choose to provide, including contact details and chat messages, is handled through Cloudbeds to respond to your enquiry and support your stay. Please do not send payment-card details, identity documents or room-access codes in chat.

Concierge requests: the concierge helper prepares a WhatsApp message using the details you enter. Opening WhatsApp transfers that message text to WhatsApp; you review and send it there. Avoid access codes, payment details and identity documents. The helper itself does not send the request to our email inbox.

Front desk applications: the linked Google Form is a separate Google service and may require a Google sign-in. Information submitted there is handled through that form and its applicable notices. You may use the local careers application form as an alternative.

Outside platforms: clicking Booking.com, Expedia, WhatsApp, Instagram or LinkedIn opens another provider. Anything you share there is subject to that provider’s own privacy practices. We do not automatically enroll you in those services.

Information may also be disclosed when reasonably necessary to meet legal obligations or protect people, hotel operations or the security of our systems. CityNest does not sell personal information.

4. Technical data & cookies

Hosting and delivery services may receive technical information such as your IP address, browser details, request time and referring page while operating or securing the website. This version of the website does not include CityNest advertising pixels or an analytics tracking script. The Cloudbeds live-chat frame loads Google Analytics and Google Fonts as part of that service. The Location guide loads its curated directory from this website; following a directions or venue link opens the external provider.

Third-party booking, form-security, sign-in or social services may use their own cookies or similar technologies when you interact with them. Their notices explain those uses. Your browser’s privacy settings can control many cookies and permissions; restricting them may affect a provider’s functionality.

5. Your promotional email choice

The marketing checkbox is optional and unchecked by default. If you select it, CityNest may email occasional hotel news, direct-booking offers and promotional codes. Offers may provide further savings, subject to the dates, availability and terms stated in each offer. Subscribing is not required to contact us or book. Offer pages identify any promotions that are not yet launched; an email opt-in does not itself apply a discount to a reservation or issue an immediate code.

Unsubscribe through the option provided in a promotional email or email info@citynesthotel.com with an unsubscribe request. We will honor an email marketing opt-out within 10 business days. We may keep a limited suppression record so we do not add you back to marketing by mistake.

We can still send replies you requested or necessary information about an existing stay. This form’s email opt-in does not authorize promotional SMS, WhatsApp messages or marketing calls. Any separate SMS enrollment is governed by the terms shown when that choice is made.

6. Retention, security & requests

CityNest keeps inquiry and service records for as long as reasonably needed to respond, manage the relationship, resolve issues and meet applicable recordkeeping obligations. There is no single fixed retention period for every hotel record. FormSubmit’s 30-day archive limit does not delete copies already delivered to our inbox.

Electronic communications are not risk-free. Limit sensitive information in your message, and contact us if you believe information has been sent to us in error.

You may ask what information we hold about your website inquiry, request a correction, ask us to delete it, or withdraw your promotional email choice. Write to the email below. We may need to verify that a request is yours and retain information required for legal or operational purposes. We will explain any limit that applies to your request.

7. Updates to this notice

We may revise this notice when website features or information practices change. The date at the top identifies the current version. New uses that require a separate choice will be presented when that choice is requested.